Privacy policy

Privacy Policy

Last Updated: December 8, 2025

Scents N Signatures (“we”, “us”, “our”) operates this website and online store and provides all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our website, make a purchase, or interact with us in any way. By accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means any information that identifies or can be linked to you. We may collect the following categories of personal information depending on how you interact with us:

Contact Information

  • Name

  • Address (billing & shipping)

  • Phone number

  • Email address

Financial Information

  • Payment card details

  • Transaction details

  • Payment confirmation

Account Information

  • Username & password

  • Preferences and settings

Order & Transaction Information

  • Items viewed, added to cart, or purchased

  • Exchange/cancellation requests

  • Past order history

Communications

  • Customer service inquiries

  • Messages or feedback

Device Information

  • IP address

  • Browser and device type

  • Network connection details

Usage Information

  • Pages visited

  • Time spent on pages

  • Click patterns and navigation

2. How We Collect Personal Information

We may collect information:

Directly from you

When you create an account, place an order, or contact us.

Automatically

Through cookies, pixels, tags, and your device when accessing our Services.

From service providers

Such as payment processors, analytics providers, or delivery partners.

From partners or third parties

Such as social platforms or advertising partners.

3. How We Use Personal Information

We use your information for the following purposes:

To Provide & Improve Our Services

  • Process orders and payments

  • Create and manage your account

  • Recommend products

  • Handle exchanges

  • Arrange shipping

  • Improve user experience

Marketing & Advertising

  • Send promotional emails or messages

  • Show personalized ads

  • Recommend products based on browsing history

Security & Fraud Prevention

  • Authenticate your identity

  • Detect fraudulent activities

  • Protect account access

Customer Support

  • Respond to inquiries

  • Resolve issues and complaints

Legal Compliance

  • Respond to legal requests

  • Enforce policies

  • Meet regulatory obligations

4. How We Share Your Personal Information

We may share your information with:

Shopify

To operate and support our website.

Service Providers

Including:

  • Payment processors

  • Fulfillment and shipping partners

  • IT and cloud hosting providers

  • Customer support tools

  • Marketing and analytics services

Business & Marketing Partners

For advertising and promotional purposes (as permitted by local laws).

When You Authorize or Direct Us

Such as social logins or delivery instructions.

Corporate Affiliates

Within our business group.

Legal or Business Transactions

In case of:

  • Mergers

  • Acquisitions

  • Bankruptcy

  • Compliance with legal obligations

5. Relationship With Shopify

Our store is hosted by Shopify. Shopify may collect and process your information to:

  • Operate our store

  • Improve merchant and customer experiences

  • Provide enhanced features

Shopify is a separate data controller for certain data uses.
Learn more at: https://privacy.shopify.com/en

You may exercise Shopify-related privacy rights through the Shopify Privacy Portal.

6. Third-Party Websites

Our website may contain links to external sites. We are not responsible for:

  • Their privacy practices

  • Their security

  • The accuracy of their content

Always review third-party policies before sharing your information.

7. Children’s Privacy

Our Services are not intended for children under the legal age of majority.
We do not knowingly collect personal information from individuals under 16 years old.

If you believe a child has shared information with us, contact us to request deletion.

8. Security & Data Retention

We implement reasonable security measures, but no online system is 100% secure.

We retain your personal information only as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

9. Your Rights & Choices

Depending on where you live, you may have the right to:

✔ Access / Know what personal information we hold

✔ Delete your personal information

✔ Correct inaccurate information

✔ Receive a copy of your data (Portability)

✔ Manage communication preferences

✔ Object or restrict processing (EEA/UK)

✔ Withdraw consent (where applicable)

We may require identity verification before processing your request.

We will not discriminate against you for exercising your rights.

10. International Transfers

Your information may be transferred, stored, or processed outside your home country.

For EEA/UK customers, transfers rely on:

  • Standard Contractual Clauses

  • Adequacy decisions

11. Changes to This Privacy Policy

We may update this policy from time to time.
We will update the “Last Updated” date and provide notice as required by law.

12. Contact Us

For questions or rights requests regarding this Privacy Policy:

📧 scentnsignatures@gmail.com

Scents N Signatures is the data controller for your personal information.