Shipping policy

Last Updated: December 8, 2025

At Scents N Signatures, we work hard to ensure your order is delivered safely and on time. Please review our shipping guidelines below.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email or SMS confirmation once your order has been processed and shipped.

2. Shipping Times (Pakistan)

We currently ship nationwide across Pakistan.

Estimated delivery times:

  • Karachi: 2–3 business days

  • Lahore & Islamabad: 3–5 business days

  • Other Cities: 4–7 business days

  • Remote / Rural Areas: 5–10 business days

These are estimates and may vary during holidays, sales seasons, or unexpected delays beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout depending on:

  • Delivery location

  • Weight/size of the order

  • Ongoing promotions or free-shipping offers

Any applicable shipping fees will be displayed before you complete your order.

4. Cash on Delivery (COD)

We offer Cash on Delivery for most locations in Pakistan.
Please ensure:

  • You are available to receive the parcel

  • You have the correct amount ready at delivery

  • Your contact number is active so the courier can reach you

Refusal of COD parcels may result in restrictions on future orders.

5. Order Tracking

Once your order is dispatched, we will share:

  • A tracking number

  • Courier name

  • Tracking link (if available)

Tracking updates may take up to 24 hours to appear.

6. Delays & Delivery Issues

Delivery times are estimates, not guarantees. Scents N Signatures is not responsible for delays caused by:

  • Courier service issues

  • Weather conditions

  • Holidays or sales rush

  • Incorrect shipping information provided by the customer

Once the parcel is handed over to the courier, risk and responsibility for delivery transfer to the customer.

7. Wrong, Damaged, or Defective Items

If you receive:

  • A wrong item

  • A damaged item

  • A defective item

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos or video of the item

  • Proof of purchase

We will assist you with an exchange in accordance with our Exchange Policy.

Note:
We do not offer returns—only exchanges for valid issues.

8. Incorrect Address or Failed Delivery

If the shipping address provided is incorrect or incomplete, the courier may:

  • Delay the order

  • Return it to us

If a parcel is returned due to incorrect details or repeated failed delivery attempts:

  • The customer will be responsible for reshipping charges

  • We may contact you for correction before resending

9. International Shipping

At this time, we do not offer international shipping.
We only ship within Pakistan.

10. Contact Us

For any shipping-related questions or concerns, you can reach us at:

📧 scentnsignatures@gmail.com